Covid-19 update April 2020 -

Free walk and chat community service during Covid-19 in the Cooktown area. It may be you just want a walking buddy, a sounding board or use it as an opportunity to talk to a counsellor.

We can offer this service within the social distancing requirements and the following QLD Health direction -

In accordance with the Queensland Chief Health Officer's direction regarding home confinement and movement, a Queenslander may leave their residence to perform work that cannot reasonably be performed from home (item 6.d), engage in physical activity with one other person (item 6.c), or to avoid injury or escape a risk of harm (item 6.m). Furthermore, they may be accompanied outdoor by no more than one person who is not a member of their household (clause 7).

Our conversations can be about -
General chatting
Being isolated
Loss of employment
Day to day life issues
Concerns for suicide or safety
Domestic & family violence
Concerns for self or other
Nearing end of life conversation

Covid-19 update March 2020 -

Community service - Free phone support for individuals, business owners and staff living in the Cooktown, Hopevale, Roseville, Ayton or Wujal Wujal areas and communities for the duration of this unfolding event.

Supportive Listening is not just about talking, it may also include –
• Addressing and acknowledging concerns
• Encourage self-efficacy (support seekers belief in their own ability to achieve goals)
• Opportunity to talk without pressure or judgement
• Co-regulation of a dysregulated support seeker
• Provide psychological & emotional stress support
• Active listening
• Compassion Empathy
• Discussing coping strategies
• Referral to professional services or social supports
• Negotiating safety plans where there maybe concerns for harm or suicide
• Invitation to return to talk

"When it comes to Supportive listening it does not just include a cognitive aspect but also requires that - "the support listener demonstrate emotional involvement and attunement while attending to, interpreting, and responding to the emotions of the support seeker—a complex and challenging task." (Susanne M. Jones (2011)

Supportive Listeners - Ph Jeff 0490 772 480 (8am – 8pm)

We ask that your calling number be displayed and your details are made transparent to us just in case we need to call you back or contact emergency services on your behalf. Supportive Listening is not normally an ongoing relationship with a client but we are presented with an unusual changing situation and we may need to adapt as we go to best serve.

Important - We are not a replacement for existing services as we may or may not be available at all times to take your call. Our service should not be relied upon for emergency crisis support. If you or someone you care about are currently in a crisis situation would you promise me you will call Lifeline: 13 11 14 or QLD mental health access line MH CALL (1300 64 22 55) If there is immediate danger would you promise me you will call Emergency: 000.


This post and our services are subject to change as events unfold



Workplace Support - Disability / Aged

Workplace Support - Disability / Aged provides support for - The person with a Disability / Aged & their Families / Carers, caring for a person with a disability / aged - Support workers - Organisations.

How could we all work together to better serve?

We are seeing a shift in the care provider industry towards a person with a disability or a person in aged care as being the 'customer'. As we embrace the principles of consumer directed care, providers can expect families to demand a greater say over their disability or aged care services.


The Customer

When it comes to the support provided to the customer (person in care) we are of the viewpoint that everyone is trying to do the best they can with what they know. But what happens when things don’t come together in a way you expect it to? Sometimes outside supports, even with good intentions can bring unintentional stressors and harm to a person at risk.

As a workplace supporter we engage with the customer and their families in a collaborative, solution focused approach that promotes new ways of thinking about how their care is provided. By understanding human behaviour and needs, a workplace supporter can assist in influencing and supporting healthier ongoing care from now and into the future.

The Family / Carer

Sometimes when you are busy caring for someone else you can neglect your own needs. A common response we receive to the question, "Who is looking after you?" is usually replied with, "Nobody"

Talking with a workplace supporter may help you with your caring and possibly improve your situation. Supporters won’t judge you, but they listen and encourage you to talk about your concerns and explore your own solutions.


The Support Worker

Most support workers bring with them a profound desire to care for another individual. In some cases their desire can be way beyond monetary rewards. Our own lived experiences bring meaning to what we do today.

Being valued at what we do at work can lead to heightened job satisfaction, a sense of enjoyment about our work, improved self esteem and an enhanced quality of life. This flows over to the person we are caring for, our co workers and family.

But what happens when we are not valued?

Talking with a workplace supporter may help you identify your strengths, work towards possibilities and help enhance your life goals. The workplace supporter won’t judge you, but they listen and encourage you to embrace your inner capacity to better serve others.

As an individual it is hard to influence organisational change but as a collective group change is more likely.

The Provider / Organisation

A Workplace Supporter uses a solution focused, problem solving model to explore individual and organisational strengths and possibilities rather than their weaknesses in a workplace setting.

We have an absolute belief that every person has untapped resources, drive and potential and it is their unique strengths, experiences and capabilities that can drive change if we can harness them in a collaborative way.

We also believe positive change occurs in the context of authentic inter-personal relationships. By the reduction of stressors we can build on an individual's hope and optimism by creating a positive expectation that change is possible. A shift from a rigid problem state to a world of new possibilities.


Business owners

We understand that owning and running a business can be stressful and a constant challenge. Sometimes we need a trusting confidant to use as a sounding board to work through our own thoughts and feelings. It's important to talk to someone about what is going on and confidential support can assist you with being fully heard and valued.


What could we co-create together?     Jeffrey Lee - Dip.Prof.Couns. (workplace)

See our Contact us page for our details.