Informed Consent

It’s only fair that we be right up front with you about this so that you may decide what information you reveal to us during a session or whether you wish to proceed.



We will try our best to treat everything you say with confidentiality but there are limits to that confidentiality. This is where we are legally required to disclose information within the following circumstances:

  • Danger or harm to yourself & others
  • Suspected child abuse
  • Legal proceedings or ordered to
  • Consultation with another health professionals
  • Law breaking
  • Debriefing with another listener to better support you
  • Your verbal request to contact or forward information to family, friends, relatives or professionals on your behalf


Personal information

We may require you to fill out a registration process either online or offline. These are required to be filled out by the person requesting assistance. During the registration process we may ask for accurate personal information, home address, phone, etc, to identify who you are and an agreement to proceed under the understanding of this informed consent. Whilst at a session we may also collect personal details and make notes for our own reference. Where the limitations of confidentiality requires us to report to authorities we may also use that information to do so. An example of this may be where there is concerns for your safety or others.

Information submitted online through our server will be removed from time to time during maintenance sessions and stored offline by us. By it's nature, the security of electronic information that we hold cannot be fully guarantee. We will do our best to protect your data from unauthorised access but there are also limitations to that data storage which may be beyond our control. (An example of this are the emails inherent lack of security)


Speaking to you outside our conversation

We don't know if speaking to you or acknowledging you outside our sessions may expose you to third parties or jeopardise your safety or confidentiality. (ie. Domestic violence) In these circumstance we may try to avoid contact with you to keep you safe. However, if this is not the case we do encourage anyone to approach us for an update of how you are going if you consider it is safe for you to do so.



It may be that you feel uncomfortable or unsafe with the attending listener appointed to your conversation. It maybe they remind you of someone, the wrong gender or they are simply not compatible with you. That’s okay, we respect that. You are welcomed to terminate our conversation at any time without reason. We may also terminate or decline a conversation request ourselves if we feel continuing the conversation might be harmful to you or we feel unsafe ourselves.


Face to Face Conversations - Please refer to the face to face conversation page for details. (subject to change without notice)


Other Services - See relevant pages for details


Safety plans

 Conversation Flowcharts

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Your safety plan is not intended to be your only form of support. They are about engaging youself towards seeking professional help.


Ethical & Moral Issues

Where a problem or situation requires us to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical), we will always consider your interests first and attempt to discuss with you prior to our actions.


Third party support

We do not provide face to face conversations or phone call interventions in any third party situation. The individual must be an active participant in requesting any of our services. 


Relationship support

Both parties must be actively involved in any strategy or intervention. We will attempt to maintain neutrality in every situation but there may be times where neutrality may be perceived as imbalanced by either individual. For example gender bias, age, time spent with one partner over the other, etc. Perceived unfairness or imbalance will be considered self-serving in nature and will need to be addressed in counselling.


Emergency crisis support

We are not about replacing existing emergency or crisis services. If you are currently in an emergency crisis situation or in immediate danger you agree that you will phone: Emergency- 000; Lifeline- 13 11 14 Our services are provided as non-emergency / crisis. (pre / post crisis)



Informed consent will remain in effect for of all future engagements you request with us.

This document is subject to change without notice.